Refund policy

Should you decide to return your item back to Feathers, you may do so within 14 days for a full refund (excluding any postage costs, see Cancellation Rights below).

To be eligible for a return, your item must be in the same condition that you received it,  and in its original packaging.

To start a return, you can contact us at info@featherswildbirdcare.co.uk. Please note that returns will need to be sent to the following address: Feathers Wild Bird Care, Parsonage Farm, Salehurst, Robertsbridge, East Sussex, TN32 5PJ.

Feathers are not liable for the cost of any returns, it is up to you to ensure the safe return of the item, therefore we recommend you use a signed for service.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@featherswildbirdcare.co.uk.

Warranty & Repairs:

Your confirmation of order email acts as a proof of purchase in relation to under warranty repairs. Please check each binocular specification for information on their guarantee/warranty. Should you need to return the product for an under warranty repair, returns should be made directly back to the manufacturer. Please ensure that you package the binoculars safely and send them securely. Feathers are not liable for any increased postage incurred for warranty repairs.